Cedar Rapids Bank and Trust

July 05, 2008 | | Temp

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Current Openings

Associate Relationship Manager I
Desktop Support Specialist

TITLE: Associate Relationship Manager I

JOB SUMMARY: Primary duty is oversight of an existing loan portfolio including responsibility for client development and retention, underwriting credit requests, and internal servicing and monitoring.

ESSENTIAL FUNCTIONS:
1. Engages in a variety of client development and retention activities including regular planned calls with or independently of the Relationship Manager.
2. Underwrites new credit requests, renewals and term loan reviews through analysis of appropriate information. Prepares credit memorandums for credit approval.
3. Attends bank Loan Committee meetings as necessary to present Loan Committee Presentations and to acquire necessary approval to take action. Attends other bank meetings and training as requested by supervisors and other bank officers.
4. Oversees loan documentation process to ensure that loan documents are consistent with credit approval and are accurately prepared, including appropriate signatures, disclosures, credit authority, and supporting collateral documentation and perfection.
5. Performs pre-closing and post-closing due diligence as required by Loan Policy and/or the loan approval, including engaging third parties to provide appraisal, environmental, or other reports, preparing real estate evaluations and appraisal reviews, completing SBA documents and completing collateral and/or property inspections.
6. When deemed appropriate, meets with clients to close loans.
7. Works with clients to obtain financial and other information as required by the loan approval.
8. Monitors loan relationships as required by the credit approval through review of financial information, covenant monitoring, and ongoing contact with the client as appropriate.
9. Manages internal portfolio management processes including monitoring and performing appropriate action related to past dues and maturing loans, communicating with participant banks, and working with internal and external auditors.

ADDITIONAL RESPONSIBILITIES: 1. Provides support to the loan administrative staff to correct documentation deficiencies or to acquire necessary supporting documentation.
2. Provides support to the Relationship Manager to manage, monitor and report on problem credits.
3. Interacts and cooperates with administrative staff to provide timely response to customer inquiries and servicing needs.
4. Participates in monthly all-staff meetings and other bank events.

Qualifications
1. Bachelor’s degree in accounting, business administration or related field, or equivalent experience.
2. Two or more years experience in lending or credit management, credit analysis training preferable.
3. Ability to manage a sizeable portfolio of diverse credits.
4. Proven aptitude for customer service.
5. Excellent communication skills.
6. Ability to organize and analyze complex financial information.
7. PC knowledge including spreadsheets and word processing capabilities.
8. Interest in community and civic involvement.

TITLE: Desktop Support Specialist

JOB SUMMARY: The Desktop Support Specialist’s role is to provide a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely, professional, compliant and accurate manner, and provide end-user assistance where required.

ESSENTIAL FUNCTIONS:
1) Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
2) Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
3) Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, CD-ROMs, etc.
4) Collaborate with Network Administrators to ensure efficient operation of the company’s desktop computing environment.
5) Where required, administer and resolve issues with associated end-user workstation networking software products.
6) Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems in a timely and professional manner.
7) Perform moves, adds, and change requests as submitted by the Help Desk within the prescribed timeframe and test all activities prior to releasing to the user to ensure proper functionality. Ensure that all activities performed are consistent with standard operating procedures of the department and compliant with all auditing requirements.
8) Ensure that physical desktop connections (i.e. RJ-45 ethernet jacks, RJ-11 telephone jacks, connectors between PCs and servers, etc.) are in proper and compliant working order.
9) Prepare tests and applications for monitoring desktop performance and then provide performance statistics and reports to ensure adherence to performance standards and compliance with standard operating procedures.
10) Assist in documenting, upholding and enforcing all standard operating procedures for logging, reporting, and statistically monitoring desktop operations. Ensure compliance with all audit requirements and adherence to all change control procedures.
11) Maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other key components and equipment for immediate emergency deployment minimizing impact to the user..
12) Accurately document instances of desktop equipment or component failure, repair, installation, and removal through the work order tracking system.
13) If necessary, interact with third-party support and PC equipment vendors.
14) Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.
15) Write technical specifications for purchase of PCs, desktop hardware and related products.
16) Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
17) Provide technical support on IT-related projects as requested; provide documentation of project activities, create and execute system testing; provide customer follow up where system changes are implemented.
18) Specific to Cedar Rapids: Manage the security system for the local branch locations and ensure that all are in proper working order at all times. Report, document and remediate all equipment failures immediately.
19) Specific to Cedar Rapids: Manage the camera recording system for the local branch locations and ensure that all are in proper working order and able to provide any requested documentation at any time. Report, document and remediate all equipment failures immediately.

REQUIREMENTS:
1) College degree in computer science and/or high school diploma with 2 years equivalent work experience.
2) Certifications in Microsoft or CompTIA.
3) Excellent technical knowledge of PC and desktop hardware.
4) Excellent technical knowledge of PC internal components.
5) Hands-on hardware troubleshooting experience.
6) Extensive equipment support experience with HP/Compaq
7) Working technical knowledge and adherence to current protocols, operating systems, and standard operating procedures.
8) Ability to operate tools, components, and peripheral accessories.
9) Ability to read and comprehend technical manuals, procedural documentation, and OEM guides.
10) Ability to research PC issues and products as required.
11) Professional and effective interpersonal skills and relationship-building skills.
12) Strong written and oral communication skills with the ability to present ideas in user-friendly language.
13) Understanding of and commitment to the organization’s goals and objectives.
14) Analytical and problem-solving abilities, with keen attention to detail.
15) Must be self-motivated and self-directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment using effective time management skills.
16) Experience working in a team-oriented, collaborative environment.
17) Outstanding customer service skills and commitment to exceeding customers’ expectations.

WORK CONDITIONS:
1) 24x7 on-call availability for a month at a time as assigned.
2) Sitting for extended periods of time.
3) Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
4) Lifting and transporting heavy to moderately heavy objects, such as computers and peripherals.
5) Frequent travel between local branches and as required to other out of town bank locations.

If you would like us to keep you in mind for future openings, please send your resume and application to us by email, mail or fax:

Email: crbtresume@crbt.com

Cedar Rapids Bank & Trust
ATTN: Human Resources
PO Box 789
Cedar Rapids, IA 52406-0789

Fax: 319.862.2729, ATTN: Human Resources

Cedar Rapids Bank & Trust is an equal opportunity employer.